Orders & Artwork FAQ's
Lots of people do their sign shopping online these days and lots of questions can arise when it comes to placing an order or submitting the proper art files to complete an order. Please reference this section for questions you may have about ordering a sign or furnishing art files, requesting design assistance, turn around times, etc.
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Where do you ship too? +
Signs Shipped via UPS to the States All our sign products can be shipped anywhere in the United States. Our physical retail location is located in Orange County, California, in the city of Tustin. We have a great base of… Read More -
What is the maximum file size accepted? +
Acceptable File Sizes and Files We have the capability to accept files up to 64mb on our website. For orders, quotations and art uploads our website can accept a maximum 64mb file in the following preferred formats: ILLUSTRATOR: .ai .eps,… Read More -
What type of files do you accept for artwork? +
What Type of Art Files are Best? High resolution digital artwork files are preferred. When it comes to sign making, there are lots of different types of artwork files that can be submitted. Some artwork files are extremely print-friendly while… Read More -
Can I place a sign order via phone not internet? +
Can I Phone In A Sign Order Easily? Yes. Yes....and Yes! In fact we prefer you call us for all your sign needs. Ordering a sign online, while impersonal, for the most part is easy to do. But actually placing… Read More -
Can images off the web be used in a sign design? +
Can Web Images Be Used for My Sign? Typically images taken from the web are poor quality and unusable. Most all website images are very low resolution, as well as very small, because they are only be viewed on a… Read More -
Why do fonts need to be converted to outlines? +
Outline Fonts for Less Art Problems When fonts are not converted to outlines it could cause print issues. With literally thousands upon thousands of different font styles infiltrating the graphic design industry not every sign company can house each and… Read More -
What is "vector" artwork? +
What does "vector" mean? Vector artwork is a term for die-cut printing. When it comes to artwork there are two different styles: Vector and Raster. Raster files are great for digital printing but can't be cut to shape. Whereas vector… Read More -
What is "raster" artwork? +
What does "raster" mean? Raster artwork is a term for digital images. The best and easiest way to describe "raster" artwork is to envision an image or picture. Images are made up of literally hundreds upon thousands of teeny-tiny little… Read More -
How fast can I get a sign made? +
What is the turn-around time on signs? We have very quick turn-around times on most orders. PLEASE NOTE: The term turn-around time, or production time, refers to the in-house production time it takes to complete an order for pick-up or… Read More -
How do I place an order? +
How do I order signs, decals, banners, etc? Easily order online, over the phone or in person. In an effort to make the sign purchasing experience as easy and painless for our customers we have three distinct ways of placing… Read More -
How do I cancel or change an order? +
Can I cancel or change an order? Call immediately for any order changes or cancellations. If you have approved your order and need to make any changes to the order, or for some reason, need to cancel your order it… Read More -
What payment options are available? +
How do I pay for my order? We accept credit cards, checks or cash on our sign orders. With three different ways to order a sign we of course have a few difference ways that you can pay for your… Read More -
What happens after I place an order? +
How does the ordering process work? Welcome to OCsigns.com! Here's what to expect when ordering with us. We have been in business for over 25 years and are very good at what we do. With a friendly and knowledgeable sales… Read More -
What states get charged tax? +
Do all orders get charged tax? Not all orders have state tax charges. Although we produce sign products that ship all over the United States only orders originating in California will be charged tax. Since we are based in California… Read More
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