How does the ordering process work?
Welcome to OCsigns.com! Here's what to expect when ordering with us.
We have been in business for over 25 years and are very good at what we do. With a friendly and knowledgeable sales team you can expect to experience the utmost in customer service. Our expert design staff makes sure your signs will look great no matter if you supply your own ready-to-print artwork of if they create a unique design for you. And we guarantee that you will receive high-quality products that are created to suit your specific signage needs.
Phone orders and internet orders practically mimic each other once an order is placed though the initial order placement varies a bit. Read below to see what you can expect from us while completing your sign order.
INITIAL ONLINE ORDER:
When placing an online order you will initially receive a confirmation email signaling that your order has been placed. The order will be given to one of our sales representatives for review. If there are any questions, or no artwork has been uploaded for your order, you will be contacted within 24 to 48 hours after placing your order. If you have submitted artwork our design team will check your files for print compatibility.
INITIAL PHONE ORDER:
A sales representative will compile your information and sign requirements to generate an order. You will be prompted to supply us with artwork via upload, or in the case that we need to design a file for you, questioned as to what your specific design ideas incorporate so our design team can get an idea of what you are envisioning.
ORDERING PROCESS ONCE INITIAL ORDER IS PLACED:
Once you have placed an online order or a phone order and supplied us with artwork or your artwork needs you will receive a visual proof. This visual proof will detail your specific order and include a mock up of how your sign will look when complete. At this point the customer is responsible for "proofing" their artwork for print production. It is imperative that the customer read the complete email to make sure no errors or miscommunications occur during the ordering process. If anything is in question, or you need to make alterations to your order or visual proof, call or email your sales representative right away.
If your visual proof and product description fit what you have ordered then simply respond with an "As Is" approval. This signals your sales representative to put your order into active "print production." Once you approve your order it is automatically moved into the next phase of sign production, so if you notice any errors after approval, call your sales representative A.S.A.P. If your order hasn't been printed or completed there may be options to amend the order.
Once your order is completed it will either be shipped or available for pick-up at our retail location in Tustin, which is located in Orange County, Southern California. Shipped orders will be packaged and sent via UPS. Will call orders will be contacted for a pick-up. And tha-tha-tha-that's all folks!
Ultimately we are here to help our customers every step of the way, through our ordering process, and we strive to become your one-stop-sign-shop. We're always available during our operating hours and welcome your questions, concerns, inquiries or qualms to make buying a custom sign an easy and enjoyable process.